HOTEL BEDS
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Support Numbers:
BEFORE THE CUSTOMER ARRIVES
Alternatively, for pre-arrival questions, you can use the Live Chat feature available on the website.
- PRE-TRAVEL (including cancellation fees and no-shows): americas.spanish@hotelbeds.com
- Tel: 52 55 41 61 49 77
Monday to Friday from 8:00 am – 8:00 pm
Saturdays from 08:00 am – 16:00 pm
(Eastern Standard Time)
AT DESTINATION
- NO EMAIL! ALWAYS COMMUNICATE Tel: 52 55 41 61 49 77
Available 24 hours a day
- Emergency: 52 55 46 24 01 94
POST TRAVEL
Complaints only: complaints.americas.spanish@hotelbeds.com
(Attach supporting documents, medical certificates, etc.)
Tel: 52 55 41 61 49 77
A short guide on how to set up an email account:
- Always include the Hotelbeds locator in full format in the title: xx-xxxxxx xxx-xxxxx and a couple of words, such as “change dates xxx-xxxxxx”.
- For the phone, always enter the Hotelbeds locator following the instructions, first the first part before the hyphen, xx, and then the second part of the hyphen, xxxxx-
It is necessary to include the Hotelbeds locator in all requests to avoid delays.
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Business Contact
Mariana Vega | Strategic Account Manager
mavega@hotelbeds.com
INFORMATION:
- General Presentation
- Presentation: Step by step to create a Reservation
- Video: Step-by-step instructions for creating a reservation
- Rates: Netas.
- Active Credit.
- Platform: www.Hotelbeds.com/login
- Payments:Transfer. The Finance department handles the payment of the reserve concentrate each week.
- Access Requests: All requests for new access, cancellations, and password resets should be submitted to Lorena Ángeles. lorena.angeles@nuba.com